May 4, 2016

Terms & Conditions

Terms & Conditions – St Edmunds Guest House, Paignton:

A non-refundable deposit to the value of the first night’s stay (taken on receipt of the booking confirmation) is required to secure a booking. It can be made by cash, card transaction or cheque (to be received at least seven days before the first day of the booking). Reservations are confirmed once a deposit has been received.  Reservations are personal between the booker and St Edmunds Guest House ONLY and can in no case be transferred to a third party, whether free, at a cost, or for commercial purposes.

All accounts must be settled upon, or prior to arrival by cash or card transaction.

Rooms are available from 3pm on the day of arrival and should be vacated by 10am on the day of departure. Luggage may be left if an early arrival or later departure is required and where possible, we will be happy to make alternative arrangements outside these times – please let us know your preferred times.

St Edmunds Guest House is STRICTLY NO SMOKING /SMOKING SUBSTITUTES throughout. If we believe that this has taken place in the house a £50.00 charge will be made to the room and the occupants will be asked to leave without any refund.

The use of any naked flames (candles etc.) is strictly forbidden.  If found, any such item will be removed from the guest room immediately and a note left explaining this. Please note that cooking is not allowed in any room to conform to our insurance conditions

We reserve the right to refuse to accommodate any person who, in our reasonable opinion, is not suitable. In such cases all charges will be refunded minus (if appropriate) any booking commission.

We request that all guests are considerate towards the other guests. Televisions and radios etc. should, at the very least be turned down by 11 pm.  We will not tolerate any illegal activity, drugs, excessive drinking, partying (which disturbs neighbours and other guests) and you are responsible for any friends you bring over. All guests are encouraged to operate in a spirit of love, joy, peace, long-suffering, gentleness, goodness, faith, Meekness and temperance (slow to anger).

Please note that we do not accept responsibility for any damage howsoever caused to guests vehicles whilst parking or on site. There is one parking space per room only.

Guests arriving unannounced:   Extra guests (including children) arriving at St Edmunds without prior notice and who are not on the original booking information will be charged at the full adult rate, subject to accommodation availability.

No extra beds are available. Certain rooms can accommodate cots.  No extra occupancy will be allowed.  No refund will be made to bookings made where extra, unannounced guests/children cannot be accommodated. If, as a result, a booking is cancelled, the entire booking will be charged to the card details supplied at the time of the booking reservation.

St Edmunds reserves the right to refuse access to such a booking where all of the party cannot be accommodated.  In the event of this happening, the entire booking will be charged to the card details supplied at the time of the booking reservation.

Dogs/Pets:  Small Dogs/Pets are admitted ONLY by prior arrangement at a cost of £10 per night per pet. We cannot accommodate large dogs. Guests should be aware that we reserve the right to charge the pets’ owner for the full cost of any repair/damage or professional cleaning that may be required.

Please note that we do not permit your dog to be left unsupervised – pets should be out with their owners and not left in guest rooms for an extended period of time (other than at meal times).

In deference to other guests, except for ‘Assistance’ dogs,  we do not allow pets in the dining room at meal times – please note that this includes Emotional Support animals.   However, we do have an alternative option for unsettled pets – breakfast may be taken in the porch / conservatory with their owners on request subject to availability.

It would be nice for your pet if owners brought their own bowls and bedding and then they would feel at home. However should you require these, please ask on arrival.

Can the pet sleep in the room?
Can the dog come with us into the dining room?
Is the garden escape proof?
No.  The walls are not high enough to prevent dogs jumping over them. Please keep your dog on a lead at all times. There is a park 50 yards away for your pets daily needs. Please do not allow your pet to foul the garden.

Cancellation policy: The card holder is responsible for full payment of this booking and, in accepting this booking, the card holder gives authorisation for the card to be charged for full payment of this booking if it is cancelled within 48 hours of date of the booking or for a ‘no show’.  Cancellations of online bookings must be made through the company involved. Please note that any cancellation will incur a minimum administration fee of £10.00 GBP.

Modification policy: If you do need to amend your booking please contact us by telephone and we will do our best to make the necessary changes. However, if it is not possible then our cancellation policy will apply.

Guests amending bookings within 7 days of the scheduled check-in time, or on the date of arrival, and as a result, cancel any room night with less than 7 days’ notice, the full cost of the accommodation or service will be levied.

Privacy Policy
We may need and record your name, address, e-mail address and telephone number when you make a booking and validate card payment.   We do not share your details with any third party except where we are legally required to do so.  Your information is stored securely on our electronic systems for no longer than 12 months following your stay, it may be stored longer in our paper diary.  We may contact you for marketing purposes following your stay with your express consent.  You can ask us to remove your details at any time and we will be happy to do this unless we are legally required to keep that information longer.

The Immigration (Hotel Records) order 1972 (as amended) requires that we keep a record of your full name and nationality.  We also have to keep a record of your passport number, place of issue and details of your next destination where known for guests who are not British, Irish or Commonwealth citizens.  These records must be kept for at least 12 months and will be available for inspection by a police officer or a duly authorised person.

Wifi: Wifi is provided free of charge for the duration of your stay. If however the use of the internet is deemed to be suspicious, excessive or illegal and/or the download exceeds that allowed by the ISP, we reserve the right to terminate the connection.

Damage: Please be advised that any breakages or damage in any room will need to be paid for.  The holder of the card details used to pay for the accommodation will be contacted and the card details used to pay for the room(s) will be charged for the cleaning and/or the replacement costs.

Theft: Should we find that any items have been stolen we will automatically notify the Police and we will reclaim any costs.

Accessibility Statement

There is a 175mm (7 inch) step into the guest-house with a further two 100mm (4 inch) steps to access the main building.  There is no access for a powered wheelchair.

Ground floor rooms are available as is the dining room, the most narrow corridor is 900mm (3 feet) wide, the staircase to the first floor bedroom is 1050mm (3 foot 6 inches) wide.

We are making efforts to ensure that we don’t exclude any users.

We try to use clear and simple language.

We use alternative text for all our images.

The HTML we produce conforms to the standard: XHTML 1.0 Transitional.

We have tested the colours we use in the design for contrast.

We try to publish all our text content as accessible HTML rather than in other formats such as PDF.

Please contact us if you have any questions, if you are having difficulties using the site, or would like to know more about what we are doing to make our websites accessible.